Retail Skills - Certificate NVQ Level 2

About this course

Benefits

Build your skills in retail and gain recognition of your personal competence, whilst raising standards and improving your organisations image.

Who should attend

Ideal for sales assistants without any formal work related qualifications and those new to the retail sector.　

Course Content

To achieve the qualification, candidates must achieve 24 credits in total, comprising one mandatory unit and the remaining credits will be achieved by selecting an appropriate combination of optional units

The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

Mandatory unit

• Work effectively in your retail team

Optional units

• Help customers choose products in a retail environment
• Maximise product sales in a retail environment
• Provide information and advice to customers in a retail environment
• Demonstrate products to customers in a retail environment
• Promote loyalty schemes to customers in a retail environment
• Receive goods and materials into storage in a retail environment
• Put goods and materials into storage in a retail environment
• Process customer orders for goods in a retail environment
• Prepare products for sale to customers in a retail environment
• Process bake-off products for sale in a retail environment
• Process fish and shellfish for sale in a retail environment
• Process greengrocery products for sale in a retail environment
• Finish meat products by hand in a retail environment
• Contribute to dough production control and efficiency
• Select, weigh and measure dough ingredients
• Hand divide, mould and shape fermented dough
• Maintain food safety while working with food in retail environment
• Assemble retail products in a customer's home/workplace
• Provide the lingerie fitting service in a retail environment
• Promote beauty products to retail customers
• Help customers to buy National Lottery products in a retail environment
• Keep stock on sale at required levels in a retail environment
• Display stock to promote sales to customers in a retail environment
• Follow guidelines for planning and preparing visual merchandising displays
• Follow guidelines for dressing visual merchandising displays
• Order graphic materials for visual merchandising displays
• Promote sales of food or drink products by offering samples to customers
• Deliver retail products to the customer's premises
• Help customers to apply for the store's credit card and associated insurance products
• Prepare newspaper and magazines for return to the merchandiser
• Check accuracy or records of hours worked in a retail store
• Maintain moisure levels for crops or plants
• Provide nutrients to crops or plants
• Remove unwanted plant growth to maintain development
• Merchandise plants and other relevant products
• Identify and report the presence of pests, diseases and disorders
• Help customers choose delicatessen products in a retail outlet
• Portion delicatessen products in a retail outlet to meet individual customers' requirements
• Process part exchange sales transactions in a retail environment
• Provide specialist support in helping customers to make purchases in a retail environment
• Develop individual retail service opportunities
• Provide a personalised sales and after-sales service to your retail clients
• Organise the receipt and storage of goods in a retail environment
• Audit stock levels and stock inventories in a retail environment
• Monitor and help improve food safety in a retail environment
• Assist customers to obtain appropriate insurance
• Source required goods and services in a retail environment

Accredited by City & Guilds (C & G).　

Costs

We have access to various funding avenues which means that in many cases, training can be FREE or heavily subsidised, provided you meet the required criteria.　 To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

Assessment

Assessment is through submission of a portfolio of evidence and/or professional discussion, to demonstrate that the requirements are met to the relevant standard.

What next?

Please call 01905 743435 for more information.

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For help applying call 01905 743456