Sales - Certificate NVQ Level 2

About this course

Benefits

Gain an increased level of skill which will directly impact the quality of sales service experienced by your customers.

Who should attend?

Sales is one of the quickest growing employment sectors within the UK with just over 2 million people employed within a sales or telesales role.  This qualification is ideal for those working as telesales operators, trainee sales advisors, sales consultants and sales executives.

Course Content

To achieve the full qualification, candidates must attain a minimum of 22 credits in total, comprising all the mandatory units and the remaining credits will be achieved be selecting a minimum of one unit from each of the optional groups.

The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

Mandatory Units

• Time planning in sales
• Complying with legal, regulatory and ethical requirements in a sales or marketing role
• Deliver reliable customer service

Optional Units - Group A

• Selling face to face
• Selling by telephone - inbound
• Selling by telephone - outbound

Optional Units - Group B

• Inputting and accessing sales and marketing data in information systems
• Processing sales orders
• Preparing and delivering a sales demonstration
• Selling at exhibitions
• Monitoring sales deliveries
• Supporting customers in obtaining finance for purchases
• Generating and qualifying leads
• Meeting customer's after sales needs
• Manage personal development
• Participate in meetings
• Communicate information and knowledge
• Obtaining and analysing sales related information
• Obtaining and analysing competitor information
• Buyer behaviour in sales situations
• Communication using digital marketing/sales channels

Assessment

Assessment is through submission of a portfolio of evidence and/or professional discussion, to demonstrate that the requirements are met at the relevant standard.

Costs

We have access to various funding avenues which means that in many cases training can be FREE or heavily subsidised, provided you meet the required criteria.  To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

What next?

Please call 01905 743435 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for more information.

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For help applying call 01905 743456