Business Administration - Certificate NVQ Level 2

About this course

Benefits

Gain a clear understanding of your role and develop first class administration skills.　

Who should attend

Suitable for people who work as part of a team and ensure the provision of information and resources to others.　

Course Content　

Mandatory units Group A

To achieve the qualification, candidates must attain a minimum of 21 credits in total, comprising all the mandatory units and a combination of units from the optional lists in sections B and/or C.

• Manage own performance in a business environment
• Improve own performance in a business environment
• Work in a business environment
• Communicate in a business environment　

Optional units Group B

• Solve business problems
• Work with other people in a business environment
• Contribute to running a project
• Produce documents in a business environment
• Prepare text from notes
• Prepare text from notes using touch typing (40 wpm)
• Prepare text from shorthand (60 wpm)
• Prepare text from recorded audio instruction (40 wpm)
• Design and produce documents in a business environment
• Prepare text from notes using touch typing (60 wpm)
• Prepare text from shorthand (80 wpm)
• Prepare text from recorded audio instruction (60 wpm)
• Support the organisation of an event
• Support the co-ordination of an event
• Support the organisation of business travel or accommodation
• Support the organisation of meetings
• Plan and organise an event
• Co-ordinate an event
• Plan and organise meetings
• Make and receive telephone calls
• Use electronic message systems
• Use diary systems
• Take minutes
• Develop a presentation
• Deliver a presentation
• Handle mail
• Provide reception services
• Meet and welcome visitors
• Deliver, monitor and evaluate customer service to internal customers
• Deliver, monitor and evaluate customer service to external customers
• Organise and report data
• Research information
• Store and retrieve information
• Archive information
• Support the management and development of an information system
• Support the design and development of an information system
• Monitor information systems
• Analyse and report data
• Use office equipment
• Maintain and issue stationery stock items
• Order products and services
• Agree a budget
• Respond to change in a business environment
• Contribute to innovation in a business environment
• Administer human resources records
• Administer the recruitment and selection process
• Administer parking dispensations

Optional units Group C

• Use occupational and safety guidelines when using keyboards
• Bespoke software
• Data management software
• Database software
• Improving productivity using IT
• IT security for users
• Presentation software
• Set up an IT system

Assessment uses evidence from the workplace for example observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, professional discussion and questioning.

Accredited by Oxford, Cambridge and RSA Examinations (OCR).　

Costs　

We have access to various funding avenues which means that in many cases, training can be FREE or subsidised, provided you meet the required criteria.　 To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

Entry requirements

Please call 01905 743456 for more information.

Assessment

Please call 01905 743456 for more information.

What next?

Please call 01905 743456 for more information.

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For help applying call 01905 743456