Food and Beverage Service - Diploma NVQ L2

About this course

Benefits

A sound professional knowledge of food and drink service skills encourages best practice and improved productivity.

Who should attend

Aimed at those working in the hospitality and catering industry, wanting to enhance and develop their food, drink and customer service skills.

Course Content

To achieve the full qualification, candidates must attain a minimum of 37 credits in total, comprising all the mandatory units and a combination of units from the optional lists.

Mandatory Units

• Maintain a safe, hygienic and secure working environment
• Work effectively as part of a hospitality team
• Give customers a positive impression of self and your organisation (ICS)
• Maintain food safety when storing, holding and serving food

Section A

• Provide a counter and takeaway service
• Serve food at the table
• Provide a silver service
• Provide a buffet and carvery service

Section B

• Serve alcoholic and soft drinks
• Prepare and service cocktails
• Prepare and serve wines
• Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment

Section C

• Prepare and clear areas for counter and takeaway service
• Prepare and clear areas for table service
• Prepare and clear the bar area
• Maintain cellars and kegs
• Clean drinks dispense lines
• Receive, store and issue drinks stock
• Resolve customer service problems (ICS)
• Promote additional services or products to customers (ICS)
• Deal with customers across a language divide (ICS)
• Maintain customer service through effective handover (ICS)
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Assessment uses evidence from the workplace for example observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, professional discussion and questioning.

The Awarding Body is City and Guilds.

Costs

We have access to various funding avenues which means that in many cases, training can be FREE or subsidised, provided you meet the required criteria. To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

Entry requirements

Please call 01905 743456 for more information.

Assessment

Please call 01905 743456 for more information.

What next?

Please call 01905 743456 for more information.

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For help applying call 01905 743456