Hospitality Services - Diploma (NVQ) Level 2

About this course

Benefits

Qualified, skilled staff result in an enhanced reputation for excellent levels of food and service.

Who should attend

For those working across a wide range of departments within a hospitality operation, such as front office, food and drink service, preparing food and housekeeping.

Course Content

To achieve the qualification candidates must attain 37 credits in total, comprising a combination of mandatory units and a combination of units from Section A.

Food Service Mandatory Unit - if the candidate SERVES food, then the unit Maintain food safety when storing, holding and serving food must be completed.
Food Preparation Mandatory Unit - if the candidate PREPARES food, then the unit Maintain food safety when storing, preparing and cooking food must be completed.
Please note - if candidates take food preparation and food beverage service units, then unit Maintain food safety when storing, preparing and cooking food must be completed.

Mandatory Units

• Maintain a safe, hygienic and secure working environment
• Give customers a positive impression of self and your organisation (ICS)
• Work effectively as part of a hospitality team

Food Service or Food Preparation Mandatory Units

• Maintain food safety when storing, preparing and cooking food
• Maintain, food safety when storing, holding and serving food

Section A

Working with food units

• Prepare and clear areas for counter and takeaway service
• Provide a counter and takeaway service
• Prepare and clear areas for table service
• Serve food at the table
• Convert a room for dining
• Provide a buffet and carvery service
• Prepare and clear the bar area
• Serve alcoholic and soft drinks
• Prepare and serve cocktails
• Prepare and serve wines
• Maintain cellars and kegs
• Clean drinks dispense lines
• Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment
• Receive, store and issue drinks stock
• Prepare and finish simple salad and fruit dishes
• Prepare and cook fish
• Prepare and cook meat and poultry
• Prepare hot and cold sandwiches
• Complete kitchen documentation
• Set up and close kitchen
• Prepare and present food for cold presentation
• Produce basic fish dishes
• Produce basic vegetable dishes
• Produce basic rice, pulse and grain dishes
• Produce basic pasta dishes
• Produce basic egg dishes

NOT working with food units:

• Collect linen and make beds
• Clean windows from the inside
• Cleaning and servicing a range of housekeeping areas
• Use of different chemicals and equipment in housekeeping
• Maintaining housekeeping supplies
• Clean, maintain and protect hard floors (Asset Skills)
• Clean and maintain soft floors and furnishings (Asset Skills)
• Providing a linen service
• Carry out periodic room servicing and deep cleaning
• Deal with the arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Deal with communications as part of the reception function
• Produce documents in a business environment (CfA)
• Use office equipment (CfA)
• Handle mail and book external services
• Provide reception services (CfA)
• Store and retrieve information (CfA)
• 
  Provide tourism information services to customers
• Resolve customer service problems (ICS)
• Promote additional services or products to customers (ICS)
• Deal with customers across a language divide (ICS)
• Maintain customer service through effective handover (ICS)
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Assessment uses evidence from the workplace for example observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, professional discussion and questioning.

Costs

We have access to various funding avenues which means that in many cases, training can be FREE or subsidised, provided you meet the required criteria.  To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

Entry requirements

Please call 01905 743456 for more information.

Assessment

Please call 01905 743456 for more information.

What next?

Please call 01905 743456 for more information.

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For help applying call 01905 743456