Hospitality Supervision - Diploma NVQ Level 3

About this course

Benefits

Capable and confident supervisors and managers, develop constructive working relationships, reduce costs and aid the implementation of best practice, positively growing your business.

Who should attend

Aimed at those working in the hospitality and catering industry at a supervisory or trainee management level.

Course Content

Learners must successfully complete a total of eight units in all. They must complete ALL five mandatory units and three optional units, of which at least one must come from group A.

Mandatory Units

• Supervise the work of staff　
• Establish and develop positive working relationships in hospitality
• Contribute to the control of resources
• Maintain the health, hygiene, safety and security of the working environment
• Manage yourself

Optional Group A　

• Maintain food production operations
• Supervise a function
• Maintain the food service
• Maintain the drink service
• Maintain the housekeeping service
• Maintain the portering and concierge service
• Maintain the reception service
• Maintain the reservation and booking service

Optional Group B

• Contribute to promoting hospitality services and products
• Contribute to the development and introduction of recipes and menus
• Maintain the off-site food delivery service
• Maintain cellar and drink storage operations
• Maintain external areas
• Maintain the wine cellar and dispense counter
• Maintain the vending services
• Maintain the linen service
• Monitor and solve customer service problems
• Work with others to improve customer service
• Contribute to the selection of personnel for activities
• Contribute to the development of teams and individuals
• Enter and find data using a computer
• Control practices for handling payments
• Contribute to the development of the wine list

Assessment – is through submission of a portfolio of evidence and/or professional discussion, to demonstrate that the requirements are met at the relevant standard (this includes assessments in the workplace).

Costs

We have access to various funding avenues which means that in many cases, training can be FREE or subsidised, provided you meet the required criteria.  To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

Entry requirements

Please call 01905 743456 for more information.

Assessment

Please call 01905 743456 for more information.

What next?

Please call 01905 743456 for more information.

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For help applying call 01905 743456