Housekeeping - Diploma NVQ Level 2

About this course

Benefits

Motivated Housekeepers who take pride in their work are essential to the success of any hotel, hospital or residential environment. This course develops these attributes in addition to the professional skills required.

Who should attend

Appropriate for those working in the hospitality/residential environment in a housekeeping role.

Course Content

To achieve the full qualification, candidates must attain a minimum of 37 credits in total, comprising all the mandatory units and a combination of units from the optional list.

Mandatory Units:

• Maintain a safe, hygienic and secure working environment
• Work effectively as part of a hospitality team
• Cleaning and servicing a range of housekeeping areas

Optional units:

• Collect linen and make beds
• Clean windows from the inside
• Use of different chemicals and equipment in housekeeping
• Maintain housekeeping supplies
• Clean, maintain　and protect hard floors (Asset Skills)
• Clean and maintain soft floors and furnishings (Asset Skills)
• Providing a linen service
• Carry out periodic room servicing and deep cleaning
• Give customers a positive impression of self and your organisation (ICS)
• Deal with customers across a language divide (ICS)
• Maintain customer service through effective handover (ICS)
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Assessment uses evidence from the workplace for example observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, professional discussion and questioning.

The Awarding Body is City and Guilds.

Entry requirements

Please call 01905 743456 for more information.

Assessment

Please call 01905 743456 for more information.

What next?

Please call 01905 743456 for more information.

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For help applying call 01905 743456