Front of House Reception - Diploma (NVQ) Level 2

About this course

Benefits

Qualified, professional front of house staff enhance the reputation of every organisation for providing excellent levels of service.

Who should attend

Appropriate for those who work as front of house or reception staff within your organisation, or who are looking to extend their Hospitality qualifications.

Course Content

To achieve the full qualification, candidates must attain a minimum of 37 credits in total, comprising all the mandatory units and a combination of units from the optional　lists in sections A　and B.
　
Mandatory Units

• Maintain a safe, hygienic and secure working environment　　
• Work effectively as part of a hospitality team
• Give customers a positive impression of self and your organisation (ICS)

Section A

• Deal with communications as part of the　reception function
• Deal with the arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Provide tourism information services to customers

Section B

• Produce documents in a business environment (CfA)
• Use office equipment (CfA)
• Communicate in a business environment (CfA)
• Handle mail and book external services
• Provide reception services (CfA)
• Store and retrieve information (CfA)
• Resolve customer service problems (ICS)
• Promote additional services or products to customers (ICS)
• Deal with customers across a language divide (ICS)
• Maintain customer service through effective handover (ICS)
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Assessment uses evidence from the workplace for example observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, professional discussion and questioning.

The awarding body is City & Guilds.

Costs

We have access to various funding avenues which means that in many cases, training can be FREE or subsidised, provided you meet the required criteria.　 To find out if you are eligible, contact us to arrange an appointment with one of our experienced advisors.

Entry requirements

Please call 01905 743456 for more information.

Assessment

Please call 01905 743456 for more information.

What next?

Please call 01905 743456 for more information.

end

For help applying call 01905 743456