a day in the life

Wendy - Counter Enquiry Assistant

Wed, 17 Aug 2011 14:59:34 +0100

Variety...Wendy is responsible for running the Enquiry Counter, which is attached to the College Office. Her role is very busy and she enjoys meeting a wide variety of people in this customer centred environment. Responsibility...As an Enquiry Assistant Wendy receives all cash payments for the College including course enrolments, travel passes, takings from the College’s training Restaurant and Hospitality shop, the Refectory and Fountains Hair and Beauty Salon. Wendy also takes all Exams pay...

Sammy - Student Support Officer

Wed, 17 Aug 2011 14:57:27 +0100

Liaison...Sammy spends an hour answering e-mails and post and taking calls from students. His job involves liaising with many outside agencies as well as with lecturers and students. Research...Sammy usually checks the NUS websites to see if there is any further development in the National Students movement that the Colleges Students’ Union should be aware of. Student support...Students usually pop in between lessons to find out if their EMA has been paid for last week, as ‘it’s not in th...

Lisa - Restaurant Trainer

Wed, 17 Aug 2011 14:56:09 +0100

Guidance...Lisa is responsible for the day-to-day running of Spires Restaurant, the College training restaurant, which is open to the public for lunches, dinners and special events during term time. Here, under Lisa’s guidance, students are able to put theory into practice in a real-life setting. Learning support...The first-year students are responsible for running the restaurant at lunchtime, and Lisa checks that they set out the restaurant and lay the tables to the necessary standards. If s...

Hannah - Human Resources Advisor

Wed, 17 Aug 2011 14:51:15 +0100

Correspondence...Hannah and Andrea are the first to arrive in the department at 8:30. As the other members of the HR Team have children, they start work at 9:30 allowing them time to take their children to school. Hannah starts the day by opening any post and answering email queries. This can sometimes take well over an hour depending on the queries. Organisation...The closing date for the current vacancies is only a few days away so Hannah spends time sorting applications and adding names to t...

Hamera - Receptionist

Wed, 17 Aug 2011 14:48:53 +0100

Point of contact...Hamera is an evening receptionist, and is the first point of contact for visitors to the main All Saints' Building. She works with others in the Student Services team to provide advice and support to students, staff and visitors to the College. Hand-over...She starts work in the main reception area at 4.00 p.m. Linda, who is in charge of Reception during the day, leaves at 4.30 p.m. and this gives her time to hand over work and information to Hamera, and to let her know a...

Emma - Nursery Nurse

Wed, 17 Aug 2011 14:42:54 +0100

Caring...Emma has worked as a Nursery Nurse at Baby Tec Nursery for almost 3 years and is soon to take on the role of Assistant Nursery Supervisor covering maternity leave. Baby tec provides care for children under the age of 3 years, for student and staff at the College. The Nursery is very busy because children are arriving throughout the day. Shifts...When Emma is on ‘lates’, she arrives at 9:30am. The children are already playing outside so this gives Emma the opportunity to set up her a...

Chris - Study Centre Assistant

Wed, 17 Aug 2011 14:41:31 +0100

Opening up...I am usually greeted in the morning by eager students waiting to come into the Study Centre. The morning routine, in this small Science Study Centre with only 8 PCs, consists of switching on and logging into SCAM (Study Centre Access Monitoring) software; checking the diary and ensuring the data-projectors are switched on for the staff as well as making sure all is tidy and ready for the new day. Checking stock...One of my recent tasks was to review a batch of books from the Gill Ca...

WCT - A Day in the Life

Wed, 17 Aug 2011 14:27:34 +0100

Get a better picture of what it's like to work at Worcester College of Technology by looking at some real 'a day in the life' stories from our staff: Chris - Study Centre AssistantChris works as a Study Centre Assistant in our Science Study Centre. Emma - Nursery NurseEmma has worked as a Nursery Nurse at Baby Tec Nursery for almost 3 years and is soon to take on the role of Assistant Nursery Supervisor. Hamera - ReceptionistHamera is an evening receptionist, and is the first point of contact ...